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SELF CATERING UNITS TERMS & CONDITIONS
All the terms & conditions below are deemed as accepted on receipt of deposit payment or accommodation voucher
GENERAL
We reserve the right, without notice, to release any accommodation held where the required deposits or payments or vouchers have not been timeously received
To confirm / secure a booking a minimum non-refundable deposit of 50 % of booking value is payable
Full minimum deposit is payable within 24 hours of quote to confirm a booking
Should the full minimum deposit payable not be received within 24 hours the booking will be released and the unit will be made available to other booking requests
Due to various booking requests received - A unit remains available to other booking requests until the full minimum deposit payment has been received 1st person to pay deposit = 1st serve
Right of Admission Reserved
We are 60 minutes drive from the self catering accommodation units ~ to avoid waiting for us at a unit ~ please give us a call when you are about 90 minutes away from Port Elizabeth so that we can meet with you at the unit on your arrival to hand over the keys and collect any outstanding balance & refundable breakage deposit At the self catering & self service accommodation units guests are responsible for the following - Clean up after themselves, make beds, wash dishes, provide own cleaning material, toiletries & food
There are no washing machines or dishwashers available in the units
We supply 1 x bath towel per guest - Extra bath towels are available @ R 35. 00 each ~ prior arrangement before day of arrival to be made for extra bath towels
Accommodation units are subject to availability
Smoking is allowed in the units ~ no smoking is allowed in the bedrooms
Accommodation units situated inside secured complexes
A set of house rules is available in the units and guests are obliged to abide by these rules
Corporate will be liable for the conduct of their employees / contractors
Corporate will be liable for any extra charges related to the accommodation unit
Should we receive a complaint about guests not abiding by the rules ~ a written warning will be given for the 1st and 2nd offence and immediate eviction with the 3rd
Please Note: Should an eviction occur no refund will be made
We are an Accredited Member of Bad Guest and should the need arise we will post information about a bad guest on the Bad Guest data base and website Although utmost care has been taken to ensure the safety and well being of our guests and their property, the Owners, Management and Staff, Agents, the Body Corporate and/or the Trustees of the accommodation units shall not be held responsible / partly responsible for any injury, theft, loss or damage to any persons, visitors or their properties while visiting / residing on the premises
ARRIVAL & DEPARTURE No arrivals / check-in after 7 pm Prior arrangement to be made in advance before day of arrival and agreed upon for an arrival after 7 pm We reserve the right to charge an additional amount of R 200. 00 per hour or part thereof for arrivals after 7 pm unless prior arrangement has been made and agreed upon
Arrival / Check In: From 3 pm Prior arrangement to be made in advance before day of arrival and agreed upon for an earlier arrival Earlier arrival subject to the unit being vacant & ready for occupation Departure: Before 10 am Prior arrangement to be made in advance before day of departure and agreed upon for a late departure Late departure subject to no other guests check-in on the day of departure We reserve the right to deduct a late departure fee of R 200. 00 per hour or part thereof from the refundable breakage deposit for departures after 10 am unless prior arrangement has been made and agreed upon
MINIMUM STAY
Minimum stay required: 2 Consecutive nights
Minimum stay during Easter weekend: 3 Consecutive nights
Minimum stay required from 12 December - 04 January (PEAK SEASON) : 7 Consecutive nights
We regret no requests can or will be accommodated for a shorter stay period than the above
Should a guest wish to stay for a shorter period than the above minimum stay period the guest will be billed / charged for the minimum stay required
SERVICE = OPTIONAL EXTRA Optional extra service payable on arrival Service @ R 195. 00 per cleaning service Service = Cleaning of unit, washing of dishes + making of beds Service does not include any washing or cleaning of carpets & blankets Prior arrangement before the day of arrival to be made for any optional extra service No service available on Saturdays, Sundays & Public Holidays
Should an accommodation unit be left in an untidy state on departure, including dirty dishes, a fee of R 195 will be deducted from the refundable breakage deposit for cleaning service
CANCELLATION POLICY
Insurance: To avoid any misunderstanding ~ a booking constitutes a binding contract. All guests confirming a booking are advised to take out insurance to cover the full cost of their accommodation in the event of a cancellation. We will seek compensation for any cancelled accommodation, including premature curtailment
Only signed and written cancellations will be accepted
Should you cancel the booking or you do not arrive or you do not complete your stay, the following cancellation policy will be instituted
Cancellation 15 days + prior to date of arrival ~ guest forfeit 100% of deposit
Cancellation 0 – 14 days prior to date of arrival or a no-show ~ guest forfeit 100 % deposit & guest is liable for balance of the original accommodation booking amount due
Not completing stay of reservation
In the event of a premature departure the guest will be liable for the full stay of the original booking made
DEPOSIT, PAYMENT AND OTHER COST
Please note: No credit card facility is available at the self catering units
To confirm / secure a booking a non-refundable deposit is payable immediately
R 500 refundable breakage deposit is payable per accommodation unit on arrival
The breakage deposit will only be refunded within 7 days after the day of departure into the guest’s bank account
Should damages / breakages / shortages occur the balance of the deposit will only be refunded within 21 days after all breakages / damages / shortages had been replaced ~ should the cost of the damaged / broken / missing item/s be more than the R 500 refundable breakage deposit levied, the guest / corporate will be liable for payment of the outstanding balance within 7 days of invoice - thereafter legal steps will be taken to ensure re-payment
Payment of outstanding accommodation balance and refundable breakage deposit are payable on arrival in cash or by means of a cash cheque issued by a registered South African Bank
Should a voucher booking be made a 100 % non-refundable accommodation voucher must be supplied to confirm / secure the booking
Accommodation vouchers are payable within 7 days after being submitted - We reserve the right to claim an accommodation voucher before the unit is occupied
A booking is confirmed / secured when
The non-refundable deposit payment has been received and cleared by our bankers or a 100 % non-refundable accommodation voucher has been received by a registered travel agent / tour operator
Please E-mail or fax us the proof of payment to speed up the confirmation process
Should a double booking occur the 2nd person / group will be notified immediately and after their deposit payment has been cleared by our bankers the 2nd person / group will be refunded the full deposit amount that was paid (excluding bank costs / charges) into the same account payment was received from
DAMAGES / BREAKAGES / SHORTAGES
After check-in any damages / breakages / shortages must be reported before 9:00 am the following morning ~ thereafter the guest / corporate will be liable for damages / breakages / shortages
Should damages / breakages / shortages occur the balance of the deposit will only be refunded within 21 days after all breakages / damages / shortages had been replaced ~ should the cost of the damaged / broken / missing item/s be more than the R 500 refundable breakage deposit levied, the guest / corporate will be liable for payment of the outstanding balance within 7 days of invoice - thereafter legal steps will be taken to ensure re-payment
Damaged / Broken item/s will be replaced ~ we do not send damaged / broken items for repair ~ the unit must be ready and complete for new guests arriving
Should breakages / damages / shortages occur the guest / corporate will be liable for the cost of the replacement/s as it appears on the inventory list available in the unit
Should a guest prefer to replace a broken / missing item the item must be replaced by exactly the same item and not by a similar item
Should breakages / damages occur and the guest / corporate request us for the damaged / broken items we will post / courier the damaged / broken item/s to the guest / corporate at their expense or Guests must please make prior arrangement to collect
Should we encounter any breakages / damages / shortages we will notify the guest / corporate at our earliest convenience, within 7 days after the date of departure, thereof ~ Excluding Saturdays, Sundays & Public Holidays
Additional costs will be charged should their be any damages to carpets, linen, blankets and towels - Damages includes dirty carpets that need washing, cigarette burn marks to carpets and furniture , blankets & linen that need washing due to cigarette smoke as well as any stains to towels & carpets
OCCUPANCY & MAXIMUM OCCUPANCY
No persons other than those quoted for are permitted to share the accommodation unit should we find that other persons are sharing the accommodation unit those persons will be asked to leave the accommodation unit immediately and the guest will be liable to pay an additional R 150 per extra person calculated from the day of arrival until date of departure
Maximum occupancy must be adhere to at all times and includes children of all ages
Should the maximum occupancy be exceeded guests will be asked to leave / vacate the premises immediately and the guests will not be entitled to a refund
INTERNATIONAL TRANSFERS
For any cash or internet bank transfer payments made from outside the South African borders the following extra cost will apply 1. International Telegraphic Transfer Cost 2. The guest will be liable for all the Transfer Cost involved 3. Guest will be liable for all the Transfer Cost and bank charges should we have to do a deposit refund via International Bank Transfer 4. SWIFT Code : NEDSZAJJ
DSTV
Units are equipped with a DSTV decoder + card with selected channels
MAINTENANCE
DSTV Satellite Maintenance At some of the units the satellite dish on the outside belongs to the complex (common property) and should signal problems occur from the dish to the plug inside a unit it can sometimes take up to a few days to resolve because we as owners of the units are not allowed to fix / repair common property belonging to all owners of the complex. The board of trustees and body corporate have their own suppliers / maintenance / technical people they make use of. Unfortunately this is out of our hands, we can only report the problem to them for repair during office hours Monday - Friday
We reserve the right to amend / change the above Terms & Conditions at our sole discretion without any prior notice
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