ACCOMMODATION SWAP MEMBERS
* No telephone / same day / 1 night only swaps accepted
* Only email swap requests will be considered    
* No swaps accepted during Peak Periods
* No Swap Credits accepted for meals          

PEAK PERIODS
Any Big Sport Event in Gqeberha / Port Elizabeth
From 1 December to 31 January
School Holidays
Easter Weekend
 
ACCOMMODATION / STAY IS BOOKED PER PERSON PER NIGHT ON A ROOM ONLY BASIS
BREAKFAST AVAILABLE AS AN OPTIONAL EXTRA DURING STAY AT AN ADDITIONAL COST SQ
 
RATES VALID UNTIL 31 AUGUST 2022
HARBOUR EN SUITES
2 x Single beds in room en suite with shower
Per person sharing from R 595 per night
Single person from R 895 per night


TROPICAL EN SUITES
Double bed in room en suite with shower
Per person sharing from R 660 per night
Single person from R 990 per night


PARADISE EN SUITES
King size bed in room en suite with bath and shower
Per person sharing from R 730 per night
Single person from R 1 095 per night

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Extract from the Terms & Conditions below
     
1 NIGHT ONLY STAYS AND DAY VISITORS NOT ALLOWED / ACCEPTED

MINIMUM STAY REQUIREMENTS
* Minimum stay of 2 consecutive nights required unless otherwise noted
* Minimum stay from 15 December - 10 January is 3 consecutive nights

SECURED BOOKINGS
* The balance (if any) of booking is payable at least 31 days prior to day of initial arrival to confirm the booking unless otherwise noted
 
COLLECTION OF YOUR PERSONAL INFORMATION
* On check in - By law Sea Otters Lodge collects personally identifiable information, such as your email address, name and surname, copy of ID or Passport, home or work address and telephone numbers
* Your privacy is very important to Sea Otters Lodge.
* Sea Otters Lodge will only disclose personal information if required to do so by law, or to comply to an applicable law or with legal process served on Sea Otters Lodge.
* Sea Otters Lodge does not sell, rent or lease its customer list to third parties and/or send unsolicited emails.

NON-REFUNDABLE DEPOSIT TO SECURE THE BOOKING
* We work on a 1st pay 1st serve basis
* Regretfully no booking will be secured unless we have received the minimum non-refundable deposit due
* Minimum 50% non-refundable deposit payment secures a booking unless otherwise noted
* Balance of booking (if any) payable at least 31 days prior to day of initial arrival to confirm the booking
* Booking 31 days or less before the date of initial arrival - Full amount (100%) payable to secure & confirm the booking

CHILD POLICY - CHILDREN U/13
* Children staying in their own room pay the full applicable room rate
* Children U/3 from 10% of sharing rate per night depending on room choice - a sleeping cot will be made available in same room
* No children U/3 allowed in rooms situated on 1st floor level unless otherwise note or agreed upon
* 1 x Child U/13 on a single sleeper couch in the same room sharing with 2 x adults/others from 50% of sharing rate per night depending on room choice
* 1 x Adult + 1 x Child U/13 pay the full applicable room rate

SINGLE SLEEPER COUCH POLICY
* Single sleeper couch is reccommended for a Child U/13 years of age only and will only be made available when booked
* Any person 13 years of age and older that is making use of the single sleeper couch do so at their own risk
* The single sleeper couch is a couch that folds into a thick single mattress on the floor
* Maximum 1 x sleeper couch allowed in a room, subject to availability

BREAKFAST POLICY
* Served English Breakfast is not included in the room rates and is available at an optional extra cost during stay SQ
* Breakfast service subject to availability
* It is the responsibility of the guest to provide us of any dietary requirements i.e. Halaal and/or Vegetarian on booking of service in order to source produce
* Breakfast must be pre-booked at least 1 day in advance before day of arrival before 2 pm, if required

BREAKFAST SEATING TIMES
* Breakfast will only be prepared and served after the earliest seating time available on the day
* Serving time subject to guest confirmation
* Monday to Friday: From 7:15 - 9:30 am
* Saturdays, Sundays, Public Holidays and from 15 December to 10 January: From 8:15 - 10 am

CHECK IN FROM 2 - 6:30 PM
* Check in close 6:30 pm
* No late check in allowed after 7 pm

EARLY CHECK IN
* Early check in from 12 pm subject to room availability and prior arrangement and confirmation

ROOM CHECK OUT
* On day of departure - No late room departure allowed after 10:30 am
* Late room check-out fees applicable for late room check-out / departure from 10:31 am onwards from 40% - 100% of daily room fee

CANCELLATION POLICY
* To avoid any misunderstanding, a booking constitutes a binding contract
* Only written cancellations will be accepted
* Any cancellation 0 - 31 days before the date of initial arrival / check in - the guest will be liable for payment in full (100%) of the original booking made - NO REFUND
* Any cancellation 32 - 60 days before day of initial arrival / check in a 50% cancellation fee will be levied on the full value of the original booking made
* Any cancellation 61 days or more before day of initial arrival / check in a 25% cancellation fee will be levied on the full value of the original booking made
* In the event of a no show and/or premature departure the guest will be liable for the full stay of the original booking made, we are not obliged to any refund

INSURANCE
* All guests are advised to take out travel insurance to cover the full cost of their accommodation booking in the event of a cancellation
* We will seek full compensation for any cancelled accommodation booking, including no show and/or premature curtailment

CORONAVIRUS / COVID-19
* The coronavirus pandemic has been declared a stateof disaster in South Africa – As long as the state of disaster stays in effect the applicable Covid-19 regulations on the day will apply – No refunds will be made, and our cancellation policy stays in effect
* We adhere to Covid-19 health and safety protocols and expect our guests to do the same while residing at Sea Otters Lodge

COVID-19 ACCOMMODATION POLICY
* Sea Otters Lodge is an Essential Service accommodation provider
* Accommodation will currently be provided to stays according to the Covid-19 regulations in place
* Should international and/or over the border and/or inter-provincial local travel restrictions be promulgated and it effects the original dates of stay booked then the guest may postpone the booking to a later date subject to the Covid-19 Accommodation Postponement Policy or request a refund of up to 85% of the total booking value of stay booked subject that the stay booked is paid in full
* Should a guest contract Covid-19 prior to date of stay and it affects the original dates of stay booked then the guest may postpone the booking to a later date subject to the Covid-19 Accommodation Postponement Policy

COVID-19 ACCOMMODATION POSTPONEMENT POLICY
* Subject to availability, applicable rates for the new stay booked, the original stay booked is paid in full and subject to the Covid-19 Accommodation Policy clause, guest will be issued an Accommodation voucher to the same value as the original booking made valid for a period of 3 (Three) years from date of original arrival, please note that the full voucher must be used once off and no refund and/or any change will be given
* A guest that have contracted Covid-19 must supply proof of positive test result to postpone their original booking, prior to day of original arrival, to a later date for the same number of nights stay booked or longer, subject to availability, applicable rates for the new stay booked and the original stay booked is paid in full, guest will be issued an Accommodation voucher to the same value as the original booking made valid for a period of 3 (Three) years from date of original arrival, please note that the full voucher must be used once off and no refund and/or any change will be given
* No refunds will be made 

Terms & Conditions apply to all bookings